Refund Policy

Our main goal is to "wow" you and your party. In order to accomplish that "wowing", we have to hold pretty high standards for ourselves and our products. Those high standards mean you’ll receive USDA inspected meat hand trimmed and individually vacuum sealed. We also individually hand inspect all buns, condiments, casseroles and any other items sent your way.

We guarantee that your product will arrive to you either frozen or chilled and the products are exactly what you ordered.

If we fail to live up to any aspect of our standards, we will replace your order or issue a gift card, provided you notify us at (502) 587-9012 ( weekdays 8 am to 5 pm EST ) the next business day after receipt of your order. Claims will be assessed and processed at the discretion of the Company. Authorized returns may be required.